Privacy Notice

Effective Date: August 1, 2023

This privacy notice discloses the privacy practices for The Pearl Source and our website; https://www.thepearlsource.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It serves to notify you of the following:

What information we collect;
With whom it is shared;
How it can be corrected;
How it is secured;
How policy changes will be communicated; and
How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

Our company is the only authorized entity to handle any of the information collected on this site. We only have access to and/or collect information that you voluntarily give us via email, placing an order, or browsing our site, or other direct contact from you. We will not sell or rent this information to anyone. We do not purchase your personal information from ‘data brokers’ but rely wholly on organic traffic, referrals, and repeat customers. We do not share your information with third parties. Period.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. We will use your information to charge your monetary instrument(s) (e.g., credit/debit card, Paypal account, Affirm, Apple Pay, or other payment methods as we may make available to you). Your personal information may be placed on shipping labels, invoices, receipts, and other traditional and ordinary business paraphernalia.

Unless you ask us not to, we may contact you via email or text in the future to tell you about specials, new products or services, or changes to this privacy policy. Should you elect to not receive emails from us, and do, you may unsubscribe at anytime.

Your Access to and Control Over Your Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

Request a copy of what, if any, information we have relating to you;
Request some or all of your information be deleted from our servers;
Request no further contact via email in regards to mailers (as mentioned above).

Before we provide a copy of your information, we will request a copy of your government issued identification card, so that we know that your information is going to you. We reserve the right to contact you directly and ignore any privacy agents or third parties with whom we do not have a contractual obligation to, in order to verify your identity and request permission to release your information.

Deletion requests will be honored to the best of our ability. We reserve the right to retain business information that is necessary and proper to our business, per the California Consumer Privacy Act (or other applicable state or federal regulations/Acts).

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. This is considered business information necessary for us to provide services and goods to you and may not always be deleted upon request.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person and is anonymous. An example of such aggregate may be the number of products we sell in a given period of time and to what zip codes the orders were shipped to.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We do not have access to much of the information you provide them (e.g., credit card numbers, expiration dates, CVV numbers).

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies & Our Cookie Policy

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of the applications we use to make the site function may use cookies on our site (e.g., advertisers). Please be advised, we have no access to or control over these cookies.

Use of cookies can be complex and in recent years many people have become concerned with their usage. Cookies have two forms: essential and nonessential. Nonessential cookies can be disabled without impacting your use of the website. Essential will render the site useless and inoperable to the user and cannot be turned off. We have an all or nothing policy because we have limited our cookies to those necessary to make the site operate without issue. As such, you may turn off cookies entirely, but the site will be inoperable and you will need to exit accordingly.

Links & Third Parties

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

We use the following third parties to power our website – each third party has their own privacy policy that we advise you to be aware of. We do not have any say over their policies or any ability to access the information they gather:

Attentive
Google Analytics
Google Adsense
Google Ads
TPS Server Side Tracking
Crazy Egg
Hotjar
Facebook
Bing
Zuko
Affirm
Doubleclick
Live Chat

Notification of Changes

Whenever material changes are made to the privacy notice we will notify consumers via email.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-877-3275 or via email at sales@thepearlsource.com

California Privacy Rights

If you are a California resident, you have certain rights with respect to your personal information as defined under the California Consumer Privacy Act (“CCPA”).

Right to request information California consumers have the right to request access to their personal data. California consumers have the right to opt out of sales of personal data.

Right to know You have the right to request access to the personal information we have collected about you in the last 12 months. You may request additional details about our information practices, including the categories of personal information we have collected, the purpose for collecting information, the categories of information we share, and with whom we share information. You may request access by calling 1-888-897-3275 or by our contact page online.

Right to delete You may request that we delete the personal data collected about you (subject to certain exceptions). We may retain certain information as required or permitted by law. You may make these requests by emailing us at sales@thepearlsource.com.

Other States

We strive for a consumer friendly ‘good neighbor’ policy. Because we are a relatively small e-commerce store we cannot hire attorneys to cover each and every state in the union. However, we aim to hold ourselves to the same standard as the CCPA for each user who shops on our website – if your state has a unique requirement relating to privacy or how your information is handled, please let us know and we will happily review it and adapt our policy accordingly.

The rights to contact us and request deletion of information or copies of information apply to you, regardless of country or residence.

No Sale of Personal Data

The Pearl Source does not and will not sell personal data as the term “sell” is defined by the CCPA.

Children’s Data Privacy

Our Service is not intended for anyone under the age of 18.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take immediate steps to remove that information from our servers.

Communications Opt-Out

You may opt out of receiving marketing or other communications from as at any time by following unsubscribe instructions provided in any email message received. Note that, even if you opt out of receiving marketing communications from The Pearl Source, we will still send you order confirmations and other non-marketing related messages.

European Residents - GDPR

If you are a European resident, you have certain data protection rights under General Data Protection Regulation (GDPR). The Pearl Source aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

Request access to personal information You have the right to request access to the personal data we hold about you.

Request correction of personal information You may request to correct incomplete or inaccurate information we hold about you. Please note that we may need to verify the accuracy of the new information provided.

Request erasure of personal information You may ask us to delete or remove personal information in circumstances where there is no good reason to continue to process it.

Object to processing/Request restriction of processing of personal information You have the right to object to the processing of personal information. Please note that this is subject to certain exceptions.

Withdraw consent You have the right to withdraw your consent to the processing of your personal information. However, if you withdraw your consent, we may not be able to provide certain services to you.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information For more information, please contact your local data protection authority in the European Economic Area (EEA).

United Kingdom & the Data Protection Act

Under the Data Protection Act 2018, you have the right to find out what information the government and other organizations store about you. These include the right to:

be informed about how your data is being used
access personal data
have incorrect data updated
have data erased
stop or restrict the processing of your data
data portability (allowing you to get and reuse your data for different services)
object to how your data is processed in certain circumstances

You also have rights when an organization is using your personal data for:

automated decision-making processes (without human involvement)
profiling, for example to predict your behavior or interests

Please be aware that we do not automate decision making processes or aim to profile our consumers. If you have any questions about our practices as they might relate to the DPA, please let us know and we are happy to assist as needed.

Opt Out

In the event you believe that we are tracking, sharing, or improperly handling your information, please contact us at the email address below, provide identification of yourself, your email or phone number that you believe to be on file with our company, and request to opt out from any sharing or selling of your personal information to third parties. We will do our best to assist with your request.

Contacting The Pearl Source

You may contact us via telephone at 1-866-877-3275 or via email at sales@thepearlsource.com at anytime.